In the app:
- Open Solid Miles and tap Settings on the home screen.
- Tap Delete my account.
- Type DELETE to confirm.
Can't open the app? Email [email protected] from the email address you sign in with, with the subject "Delete my account". We'll delete it within 7 days and confirm by email.
What gets deleted
- Your sign-in account and email address
- Your vehicles, service records, maintenance items, mileage and costs
- Parts you logged (they're also removed from "parts other owners used" counts)
- Your receipt photos
- Your fill-ups, paperwork and its photos, To fix items and recall check marks
- The change history of your records
Vehicles you own are deleted with everything logged on them, including what family members you shared them with logged. (A copy already on their phones stays there until they remove it.)
If you share a vehicle that belongs to someone else, you're removed from it; the owner keeps their vehicle and its records.
What we keep, and for how long
- Encrypted backups: copies made before deletion are removed automatically as backups expire, within 90 days. They're only used to recover from a system failure.
- Store link click counts are kept only as anonymous totals, with no link to you.
- Limit counters: the times of your photo scans, and the email addresses in invites you sent or received (your own address included, where someone else invited you), are kept for up to 40 days so deleting and re-creating an account can't get around the limits. Then they're deleted.
- Invite bonus check: if you joined through a friend's invite and got extra scans, a one-way scrambled code made from your email address (not the address itself) is kept, so the same address can't earn the bonus twice.